City of Parkland Employee COVID-19 Resources

The City of Parkland is committed to the well-being of our employees and to providing them with information and resources to assist them during our response to the COVID-19, otherwise known as Coronavirus, pandemic. 

Employees should ensure they are keeping in contact with their supervisor, checking the employee hotline at 954-757-4209, and listening for CodeRed phone calls and text alerts. If you need to update your cell phone number or cell phone carrier information (which is necessary to receive text updates), please contact Kristin Milligan via e-mail at

Please refer back to this page regularly for updated information and resources. 


The City of Parkland continues to move forward in preparing to open its facilities and services to its residents.  As always, the City is taking every measure possible to ensure that our employees and residents are safe and healthy while we work and interact.

On May 1, 2020, we shared some new work protocols with you, and I have updated them below.

Working together, every employee must take the necessary safety measures and protocols to protect themselves, their colleagues, our residents, and visitors of Parkland.  Beginning Monday, May 18, 2020, the following updated protocols are in place:

  • The primary symptoms of the COVID-19 virus are fever or chills, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea, and cough. The CDC cautions that individuals should seek immediate medical attention if they have trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, or bluish lips or face. Employees experiencing any symptoms related to COVID-19 that fit this criteria or that of an upper respiratory illness, must stay home.   Employees should take their own temperature each day prior to arriving at work.  Any employee with a temperature of 100.4 or greater must stay home.
  • Employees are required to wear a face mask or face covering at all times that covers the mouth and nose, with the exception if the employee is alone and in a private space.  Even if within a private space, if the employee is within six (6) feet of other people, whether because someone has entered the space or because someone is stationed within six (6) feet, and is unable to exercise social distancing, he/she must wear the face covering at all times. If you do not have a face covering, please contact your supervisor to obtain an appropriate face mask.
  • Employees working outside with the general public are required to wear a mask at all times.  Even if the employee is practicing social distancing and/or working independently, the face covering is required when working outdoors. If you do not have a face covering, please contact your supervisor to obtain an appropriate face mask.
  • Employees are expected to return to regular dress code. 
  • Employees are required to wash their hands with soap and water frequently for at least 20 seconds.  Employees are encouraged to frequently use anti-bacterial as well while working throughout the day. 
  • Social distancing of at least six (6) feet must be practiced with anyone in City Hall, and with residents and visitors within the City limits. 
  • In addition to hand hygiene, employees are required to exercise an abundance of caution when sneezing or coughing.  Be sure to sneeze or cough into the elbow and in the opposite direction of others and immediately wash or sanitize your hands afterward. 
  • Employees are required to wipe down their work areas daily, including door handles and other commonly touched areas.  Employees will clean their work areas upon arrival in the morning, in the afternoon prior to leaving, and in-between if needed.  For those employees working in the field, all work vehicles and equipment must also be wiped down before and after each usage.  Employees with work vehicles will be provided more time at the end of the work shift to sanitize their vehicles.
  • Employees are also responsible for cleaning up all common areas and the lunchroom.  Any glasses, plates, silverware, counter space, microwave, etc. that is utilized and touched must be washed and wiped down by the employee.  No more than one employee may be in the lunchroom at a time.
  • The use of shared work items such as staplers, hole punches, etc. should be limited as much as possible.  If additional items cannot be ordered and they must be shared, they should be wiped/disinfected prior to and after each use. Please contact your supervisor if you need additional supplies.
  • Any employees that require an accommodation to their work schedule due to COVID-19 must inform Human Resources as soon as possible.  Each employee’s request will be reviewed on a case-by-case basis subject to review of the law and approval of the Department Head.
  • Any visitors experiencing flu-like symptoms or that do not have a mask/face covering must be instructed in a professional and tactful manner to wait outside, preferably in their vehicle.  There will be new protocols posted for how visitors will be allowed inside the building.  Employees should not simply open the front door to City Hall for anyone requesting entry, but rather, allow front desk employees follow the prescribed protocol for allowing entry.
  • Visitors allowed entry to City Hall should be attended to as quickly as possible.  All visitors must be reminded to practice social distancing while in City Hall.
  • In-person meetings, whether consisting of only City employees or including outside vendors, residents, etc. are discouraged.  The City has access to telephone and virtual conferencing tools, and employees needing these resources should speak with their supervisors.
  • For occasions where in-person meetings are necessary, maximum capacities for conference rooms will be posted on each conference room door.  Employees will still need to reserve conference rooms in advance.
  • Other protocols for the public may be added as recommendations from the CDC are updated.

Thank you again for your patience and understanding while the City navigates our new work environment.  Please do not hesitate to contact your immediate supervisor and/or Human Resources should you have any questions, concerns, or additional recommendations on precautionary solutions. 

Reliable sources of information on COVID-19:,,, and

City's COVID-19 Updates:

FEMA Coronavirus Rumor Control:

Family First Coronavirus Response Act (FFCRA): The Families First Coronavirus Response Act (FFCRA) was enacted into law on March 18, 2020 in response to the COVID-19 national emergency. As part of the FFCRA, two important provisions will be put in place for eligible employees from April 1, 2020 through December 31, 2020. These are Paid Sick Leave and Expanded Family and Medical Leave (FMLA).

As is outlined in the Employee Rights poster (which can be found here: and the City’s COVID-19 Public Health Emergency FMLA Leave Policy, employees may be eligible to take leave related to COVID-19 if they are unable to work or telework because the employee is caring for a child whose school or place of care is closed due to COVID-19 related reasons. Employees may also be eligible for paid leave if quarantined, self-quarantined, caring for someone who is quarantined or self-quarantined or is experiencing COVID-19 symptoms and seeking a medical diagnosis. These paid leave provisions are in addition to any leave you may already have accrued, and not in place of it.

If you believe you are eligible and need the expanded FMLA or paid leave, please inform your supervisor, and contact either Jackie Wehmeyer or Kristin Milligan in Human Resources. They can also answer any questions you may have about the FFCRA.

AvMed Updates:

AvMed Virtual Visits:
 AvMed's Virtual Visits powered by MDLIVE is part of your medical plan. Virtual Visits are convenient phone and video consultation that provides immediate medical assistance for many conditions. As concerns about the COVID-19 continue to rise and spread, Virtual Visits are available should a member believe they are showing symptoms of the virus. It is recommended members call their PCP or use Virtual Visits service prior to going to their PCP's office, urgent care or an emergency room. This is to protect patients who are seeking medical attention and more susceptible to contract the virus. The benefit is provided to all enrolled members. Registration is required and should be completed ahead of time. This program allows members 24 hours a day, seven (7) days a week on-demand access to affordable medical care via phone and online video consultations when needing immediate care for non-emergency medical issues. For further information, please contact AvMed at 1-800-882-8633 or contact a nurse at 1-800-866-5432. Visit

AvMed Prescription Refills and COVID-19 Testing: AvMed will allow early refills of 30 day prescriptions and provide free at-home delivery. If it is determined that you need to be tested for COVID-19, AvMed will cover the cost of the testing under the preventative health benefit.

Dependent Care Flexible Spending Account (DCFSA) Changes: As schools and daycare facilities are closed, you may find that you need to make changes to your contributions to the Dependent Care Flexible Spending Account. If you need to change, suspend, terminate, or add this benefit, please e-mail Kristin Milligan at, Jackie Wehmeyer at Additionally, over-the-counter (OTC) drugs and medicines as well as menstrual products are now eligible for reimbursement. Please note that your FSA debit card may not work right away as retailers will need to update their systems to recognize the newly approved purchases as eligible for FSA. If that is the case, please pay at point-of-sale and complete a claim form which can be found here
Employee Assistance Program (EAP): As information about the Coronavirus continues to unfold, some may experience a range of thoughts, feelings, and reactions, including fear and anxiety. The City’s EAP, E4/New Directions, offers emotional support and services. Just call (800) 227-2195, or go to For company code information, please e-mail Kristin Milligan at, Jackie Wehmeyer at, or contact your supervisor. AvMed also offers mental health resources through Magellan Health. You can contact Magellan Health at 1-800-424-4810 or by visiting their website at
211 Broward: 211 Broward provides 24-hour support to the community and will continue to be fully functional. 211 is there to answer criss calls, answer questions about community resources, and to be the soft place to land during this time of uncertainty. If you or someone you know needs to talk to a live person for general information or for emotionally support, dial 2-1-1. They are also taking donations of food and hygiene to provide people on the front lines and the most vulnerable populations. Visit their site for more information at

Free Online Meditation: In addition to the EAP and 211 Broward, we wanted to share some free online meditations for employees to assist with fear or anxiety. Please visit

ICMA: ICMA is available for phone appointments and has set up a Coronavirus Resources website with information regarding retirement and investments. This resource center can be reached by visiting Additionally, the following webinars are available and can be accessed by contacting HR: Investing in Volatile Markets (April 8, 12 p.m. - 1 p.m./April 23, 5 p.m. to 6 p.m.); Question Retiree Guide (April 14, 12 p.m. - 1 p.m./April 21, 5 p.m. - 6 p.m.); Social Security Steps (April 13, 5 p.m. - 6 p.m./April 15, 12 p.m.- 1 p.m.); Tax Plan Your Retirement Accounts (April 13, 12 p.m. - 1 p.m./April 22, 5 p.m. - 6 p.m.).

Cigna Dental Insurance: The Centers for Disease Control and Prevention (CDC) recently issued guidance to dentists and patients that routine dental care be delayed due to the COVID-19 pandemic. To assist with providing care during this time, Cigna has launched Cigna Dental Virtual Care powered by TeleDentists. The service allows participants to speak with a licensed dentist by video chat from the comfort of their own home. Through May 31, participants can use the virtual visits at no cost for dental consultations. These virtual visits can help participants address urgent dental needs such as pain, infection, and swelling. Depending on the situation, the dentist can prescribe medications or assess if a participant needs an emergency procedure. Dental Virtual Care can be access through

Cigna Dental understands that the unexpected can still occur, and that you may need urgent and emergency dental care. In the event of an urgent or emergency dental situation, Cigna suggests you contact your dentist to discuss your needs and guide your care options. If the dental office is closed, you may seek care at any other dentist. Cigna can also help you find care. Simply log on to your account to search for a dentist, or call 1-800-997-1654. You can also listen to Cigna's "Emergency and Urgent Dental Care" podcast featuring Chief Dental Officer, Dr. Cary Sun, DDS.