City of Parkland Employee COVID-19 Resources

The City of Parkland is committed to the well-being of our employees and to providing them with information and resources to assist them during our response to the COVID-19, otherwise known as Coronavirus, pandemic. 

Employees should ensure they are keeping in contact with their supervisor, checking the employee hotline at 954-757-4209, and listening for CodeRed phone calls and text alerts. If you need to update your cell phone number or cell phone carrier information (which is necessary to receive text updates), please contact Kristin Milligan via e-mail at

Please refer back to this page regularly for updated information and resources. 

City's COVID-19 Updates:

Reliable sources of information on COVID-19:,,, and

FEMA Coronavirus Rumor Control:

Family First Coronavirus Response Act (FFCRA): The Families First Coronavirus Response Act (FFCRA) was enacted into law on March 18, 2020 in response to the COVID-19 national emergency. As part of the FFCRA, two important provisions will be put in place for eligible employees from April 1, 2020 through December 31, 2020. These are Paid Sick Leave and Expanded Family and Medical Leave (FMLA).

As is outlined in the Employee Rights poster (which can be found here: and the City’s COVID-19 Public Health Emergency FMLA Leave Policy, employees may be eligible to take leave related to COVID-19 if they are unable to work or telework because the employee is caring for a child whose school or place of care is closed due to COVID-19 related reasons. Employees may also be eligible for paid leave if quarantined, self-quarantined, caring for someone who is quarantined or self-quarantined or is experiencing COVID-19 symptoms and seeking a medical diagnosis. These paid leave provisions are in addition to any leave you may already have accrued, and not in place of it.

If you believe you are eligible and need the expanded FMLA or paid leave, please inform your supervisor, and contact either Jackie Wehmeyer or Kristin Milligan in Human Resources. They can also answer any questions you may have about the FFCRA.

AvMed Updates:

AvMed Virtual Visits:
 AvMed's Virtual Visits powered by MDLIVE is part of your medical plan. Virtual Visits are convenient phone and video consultation that provides immediate medical assistance for many conditions. As concerns about the COVID-19 continue to rise and spread, Virtual Visits are available should a member believe they are showing symptoms of the virus. It is recommended members call their PCP or use Virtual Visits service prior to going to their PCP's office, urgent care or an emergency room. This is to protect patients who are seeking medical attention and more susceptible to contract the virus. The benefit is provided to all enrolled members. Registration is required and should be completed ahead of time. This program allows members 24 hours a day, seven (7) days a week on-demand access to affordable medical care via phone and online video consultations when needing immediate care for non-emergency medical issues. For further information, please contact AvMed at 1-800-882-8633 or contact a nurse at 1-800-866-5432. Visit

AvMed Prescription Refills and COVID-19 Testing: AvMed will allow early refills of 30 day prescriptions and provide free at-home delivery. If it is determined that you need to be tested for COVID-19, AvMed will cover the cost of the testing under the preventative health benefit.

Dependent Care Flexible Spending Account (DCFSA) Changes: As schools and daycare facilities are closed, you may find that you need to make changes to your contributions to the Dependent Care Flexible Spending Account. If you need to change, suspend, terminate, or add this benefit, please e-mail Kristin Milligan at, Jackie Wehmeyer at Additionally, over-the-counter (OTC) drugs and medicines as well as menstrual products are now eligible for reimbursement. Please note that your FSA debit card may not work right away as retailers will need to update their systems to recognize the newly approved purchases as eligible for FSA. If that is the case, please pay at point-of-sale and complete a claim form which can be found here
Employee Assistance Program (EAP): As information about the Coronavirus continues to unfold, some may experience a range of thoughts, feelings, and reactions, including fear and anxiety. The City’s EAP, E4/New Directions, offers emotional support and services. Just call (800) 227-2195, or go to For company code information, please e-mail Kristin Milligan at, Jackie Wehmeyer at, or contact your supervisor. AvMed also offers mental health resources through Magellan Health. You can contact Magellan Health at 1-800-424-4810 or by visiting their website at
211 Broward: 211 Broward provides 24-hour support to the community and will continue to be fully functional. 211 is there to answer criss calls, answer questions about community resources, and to be the soft place to land during this time of uncertainty. If you or someone you know needs to talk to a live person for general information or for emotionally support, dial 2-1-1. They are also taking donations of food and hygiene to provide people on the front lines and the most vulnerable populations. Visit their site for more information at

Free Online Meditation: In addition to the EAP and 211 Broward, we wanted to share some free online meditations for employees to assist with fear or anxiety. Please visit