FAQs • City of Parkland • CivicEngage

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What type of server environment does the City have?: We have a mixed environment that includes virtual servers and physical servers.

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Information Technology

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1. How many people are in the Information Services Division?: It is comprised of four individuals, an IT Director, an IT Manager, an IT Specialist, and a full-time Help Desk person.

2. Where is the primary data center for the City?: It is located in City Hall.

3. How many service requests does the department handle per month?: On average 110 service requests per month.

4. What type of server environment does the City have?: We have a mixed environment that includes virtual servers and physical servers.

5. How many locations does the City have networking, servers, and computer infrastructure?: The City currently supports five locations: Public Safety (City Owned Equipment), Library, Public Works, City Hall, and Parks & Recreation.