GRIEVANCE PROCEDURE UNDER THE AMERICANS WITH DISABILITIES ACT (ADA)

The grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). The City of Parkland established the following internal procedure to ensure the prompt and equitable resolution of complaints alleging discrimination on the basis of disability in the provision of its services, activities, programs, or benefits by the City. This grievance procedure is adopted pursuant to the regulations implementing Title II of the Americans with Disabilities Act (ADA). 28 C.F.R. Section 35.107.

Complaints related to public services, activities, programs, or facilities pertaining to Title II of the ADA should be addressed to:

City of Parkland ADA Coordinator 
Jackie Wehmeyer, Senior Director of Strategy and Intergovernmental Affairs/ADA Coordinator
6600 University Drive
Parkland, FL 33067
954.757.4134
Hearing Impaired: Florida Relay at 7-1-1 or www.ftri.org/relay.

Email ADA Coordinator

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation. The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of problem. Alternate means of filing complaints such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

Within 15 calendar days after receipt of the complaint, Jackie Wehmeyer, ADA Coordinator or his designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of this discussion, Jackie Wehmeyer,  ADA Coordinator will respond and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Parkland and offer options for substantive resolution of the complaint.

If the response by Jackie Wehmeyer, ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant may appeal the decision in writing within 15 calendar days after receipt of the response to the City Manager or his designee. 

Within 15 calendar days after receipt of the appeal, the City Manager or his designee will contact the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Jackie Wehmeyer, ADA Coordinator or his designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City of Parkland for at least 3 years.